Yum Nam Hair Care ordered to refund RM14,986
CCT president Datuk Abu Bakar Awang ordered the company to make the refund to former Universiti Malaysia Terengganu vice chancellor Prof Emeritus Datuk Dr Sulaiman Md Yassin and his wife Datin Noor Rohani Mohd Noor after finding it had breached business ethics.
Sulaiman had complained to the tribunal that he and his wife had signed up for a hair treatment package with the company costing RM15,600 (RM 7,800 each) payable by monthly instalments of RM650, apart from RM2,776 for hair treatment products, in May last year.
However, after four treatment sessions, the company asked the couple to take up another package costing RM15,000 with payment to be made up front, he said, adding that dissatisfied, he asked the company to discontinue both his treatment and that of his wife, and stop drawing payments from his credit card account.
When the company ignored two letters written by him to that effect, Sulaiman brought up the case to the tribunal. — Bernama